1. About These Terms
These Terms of Service ("Terms") govern access to and use of the Fixiyo mobile applications, website and related services (the "Platform"). The Platform is operated by Tecsa Innovation Sdn Bhd ("Tecsa", "Fixiyo", "we", "us" or "our"). By creating an account, requesting or accepting a service, or otherwise using the Platform, you agree to these Terms and the Fixiyo Privacy Policy.
2. Eligibility and Accounts
You must be at least 18 years old and legally capable of entering into a binding contract. You must provide accurate, current information and keep your account details updated. You are responsible for activity under your account and must protect passwords, one-time codes and devices. Notify us promptly if you suspect unauthorized use.
Fixiyo may require identity, business, qualification or other verification. Verification helps reduce risk but is not a guarantee of a person’s conduct, skill or suitability.
3. How Fixiyo Works
Fixiyo enables customers to request home or field services and enables eligible providers or technicians to receive, accept and manage jobs. Depending on the booking, services may be performed directly by Fixiyo, by an affiliated or partner service company, or by an independent provider. The app or booking confirmation may identify the assigned service provider.
Where an independent provider performs the service, that provider is responsible for carrying out the work with reasonable care and skill and for complying with applicable licensing, safety and tax requirements. Fixiyo remains responsible for obligations that applicable law places directly on Fixiyo.
4. Bookings, Inspection and Approval
A booking request is not confirmed until the Platform shows confirmation or an assigned provider accepts the job. Availability, service area and estimated arrival times are not guaranteed and may change because of traffic, weather, provider availability, safety concerns or events outside reasonable control.
Prices shown before inspection may apply only to the selected standard service. If inspection reveals additional labour, parts, access issues, safety risks or a different fault, the provider must present the additional scope and price for customer approval before proceeding, except where immediate action is reasonably necessary to prevent injury or serious property damage.
Customers must review the service description, exclusions, quantity, appliance details, address, schedule and price before confirming. Providers must not perform or charge for material additional work without recorded customer approval.
5. Prices, Payments and Taxes
Prices, platform fees, taxes, parts charges, call-out charges and other amounts will be displayed in the Platform or communicated for approval before charge where reasonably practicable. You authorize Fixiyo and its payment providers to process amounts due using the selected payment method.
Payment availability and refund timing may depend on third-party payment providers and banking systems. Providers are responsible for their own tax obligations unless law requires Fixiyo to collect, withhold or remit amounts.
6. Cancellations, Rescheduling and Refunds
Cancellation, rescheduling, no-show, diagnostic and refund conditions shown in the Platform at the time of booking form part of these Terms. A cancellation fee may apply where a provider has accepted, travelled, arrived, purchased approved parts or begun work. Fixiyo may waive or adjust a fee where required by law or where circumstances justify it.
Approved refunds will normally be returned to the original payment method, subject to processing times. A refund does not limit any non-excludable consumer right.
7. Customer Responsibilities
Customers must provide accurate contact, address, access and service information; ensure an adult is present where required; provide safe and lawful access to the premises and equipment; disclose known hazards; secure pets and valuables; obtain building or landlord permission where necessary; and provide utilities, parking or access reasonably needed for the service.
A provider may refuse or stop work where conditions are unsafe, unlawful, abusive, discriminatory, materially different from the booking, or likely to damage property or equipment.
8. Provider and Technician Responsibilities
Providers and technicians must maintain required licences, qualifications, insurance and tools; comply with safety and professional standards; respect customer property and privacy; provide honest inspection findings and pricing; use only approved workflows; keep job records accurate; and avoid harassment, discrimination, unauthorized subcontracting, off-platform circumvention or misuse of customer data.
Providers must use customer information only to perform the relevant booking and must not retain, disclose or market to customers except as permitted by law and Fixiyo policies.
9. Location, Tracking and Communications
The Platform may use precise location for service-area checks, navigation, arrival estimates, job verification and live tracking. Live tracking may be approximate and can be affected by device settings, connectivity and map-provider data. Users must not rely on tracking for emergencies.
You consent to receive service-related calls, chats, emails, SMS and push notifications. Standard carrier charges may apply. Calls may be routed or masked where supported. Call audio is not recorded unless participants are clearly notified and any legally required consent is obtained.
10. Photos, Videos, Reviews and Other Content
You retain ownership of content you submit. You grant Fixiyo a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and use that content as reasonably necessary to operate, secure, improve and support the Services, resolve disputes and meet legal obligations.
You must have the right to upload content and must avoid unnecessary personal, confidential or third-party information. Reviews must be honest and based on genuine experience. Fixiyo may remove content that is unlawful, misleading, abusive, infringing, unsafe or irrelevant.
11. Completion, OTP and Service Records
A completion confirmation, one-time password, digital signature, photo or status update may be used as evidence that work reached a stated stage. It does not prevent a customer from reporting a genuine defect, incomplete work, unauthorized charge or hidden issue. Customers should inspect the work where reasonably possible and report concerns promptly through the Platform.
12. Warranties and After-Service Support
Any service warranty, parts warranty or workmanship guarantee applies only if stated in the booking, invoice or applicable service policy. Warranty coverage may exclude misuse, unrelated faults, pre-existing damage, unauthorized repair, consumables, normal wear, customer-supplied parts or conditions outside the provider’s control. Nothing in these Terms excludes rights that cannot lawfully be excluded.
13. Prohibited Conduct
You must not use the Platform to break the law; threaten, harass or discriminate; submit false bookings or reviews; impersonate another person; interfere with security; scrape or reverse engineer the Platform except where law permits; introduce malware; misuse another person’s data; avoid authorized fees through deceptive off-platform arrangements; or use the Platform for emergencies or hazardous work outside the listed service scope.
14. Intellectual Property
The Platform, software, design, trademarks, logos, text and other Fixiyo materials are owned by or licensed to Tecsa and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, revocable, non-transferable licence to use the Platform for its intended purpose. No other rights are granted.
15. Third-Party Services
The Platform may rely on third-party maps, payment processors, app stores, social login, communications and other services. Their separate terms and policies may apply. Fixiyo is not responsible for interruptions or acts of third parties beyond our reasonable control, but we will provide support for issues relating to the Fixiyo service where reasonably possible.
16. Suspension and Termination
You may stop using Fixiyo at any time and may request account deletion. We may restrict, suspend or terminate access where reasonably necessary for security, fraud prevention, non-payment, repeated cancellation, unsafe conduct, violation of these Terms, legal compliance or protection of users. Where appropriate, we will provide notice and an opportunity to respond.
17. Disclaimers and Liability
Fixiyo will provide the Platform with reasonable care and skill. However, availability, uninterrupted operation, exact arrival times, map accuracy and third-party services cannot be guaranteed. To the extent permitted by law, Fixiyo is not liable for indirect, special or consequential loss that was not reasonably foreseeable when the relevant booking was made.
For claims directly arising from a booking, and to the extent permitted by law, Fixiyo’s aggregate liability will not exceed the amount paid for the affected booking. This limitation does not apply to liability that cannot legally be limited or excluded, including fraud, wilful misconduct, death or personal injury caused by negligence where applicable, or mandatory consumer rights.
18. Indemnity for Misuse
To the extent permitted by law, you will be responsible for losses, claims and reasonable costs arising from your unlawful misuse of the Platform, your material breach of these Terms, or content you submit that infringes another person’s rights. This clause does not require a consumer to indemnify Fixiyo for Fixiyo’s own negligence or legal breach.
19. Complaints and Disputes
Please first contact Fixiyo support at tecsa.softwaremobile@gmail.com and provide the booking reference, issue and requested resolution. We will try to investigate and resolve the matter fairly. These Terms do not prevent either party from seeking urgent relief or using a legally available consumer or regulatory process.
20. Governing Law
For services delivered in India, these Terms are governed by the laws of India, and courts with jurisdiction in Kolkata, West Bengal will have jurisdiction, subject to mandatory consumer-law rights. For services delivered in Malaysia, these Terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur will have jurisdiction, subject to mandatory consumer-law rights. For services delivered elsewhere, the mandatory laws and competent courts of the service location may apply.
21. Changes to the Terms
We may update these Terms to reflect changes in the Services, law or business operations. We will post the revised Terms with a new effective date and provide additional notice where required. Changes will not retroactively reduce rights for a completed booking without lawful basis.
22. General
If any provision is invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your account or rights without our consent. We may transfer these Terms as part of a lawful corporate restructuring or business transfer, provided this does not reduce mandatory rights.
23. Contact
Tecsa Innovation Sdn Bhd
Email: tecsa.softwaremobile@gmail.com
Website: https://fixiyo.com